The Gaharu Privacy Policy
Effective Date: 1/4/2025
At Gaharu & Co., a brand owned and operated by Zicco Sdn Bhd. (referred to as “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (www.thegaharu.com), use our products or services, or interact with us. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
Account and Profile Information:
When you register for an account or make a purchase, we collect information such as your name, email address, phone number, and shipping address (collectively, “Account Data”).
Transaction Information:
Details about your purchases, payment methods, and order history (collectively, “Transaction Data”).
Support Information:
Information you provide when you contact our customer support team, including any documentation or screenshots (collectively, “Support Data”).
User Content:
Information you provide when using our services, such as product reviews or ratings (collectively, “User Content”).
Technical Information:
Information about your device and connection, such as your IP address, browser type, operating system, and cookies (collectively, “Technical Data”).
Usage Information:
Details about how you use our website, including pages visited, time spent, and interactions (collectively, “Usage Data”).
2. How We Use Your Information
We use your personal information for the following purposes:
To fulfill your orders and provide our products and services.
To communicate with you about your account, orders, and customer support requests.
To improve our website and services by analyzing usage patterns and feedback.
To send you marketing materials (with your consent) about our products, promotions, and events.
To comply with legal obligations and protect our rights and interests.
3. How We Share Your Information
We may share your information in the following circumstances:
With Service Providers: We share information with third-party service providers (e.g., Boutir, payment processors, shipping companies) to operate our website and fulfill your orders.
For Legal Compliance: We may disclose information to comply with applicable laws, regulations, or legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
We do not sell your personal information to third parties for marketing purposes.
4. How We Store and Protect Your Information
Data Hosting: Our website is hosted on Boutir, which uses secure servers to store your information.
Security Measures: We implement technical and organizational measures to protect your information, including encryption, secure passwords, and restricted access.
Data Retention: We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Your Rights
You have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request deletion of your personal information (subject to legal requirements).
Objection: Object to the processing of your information for specific purposes, such as marketing.
Withdrawal of Consent: Withdraw your consent at any time (where applicable).
To exercise these rights, please contact us at haziq@thegaharu.com
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enhance your browsing experience.
Analyze website traffic and usage patterns.
Deliver personalized content and advertisements.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: hello@thegaharu.com
Address:
9-20 Menara Mutiara Sentral,
Cheras Business Center
No.2 Jalan Desa Aman 1
56000 Kuala Lumpur
